How to fix “The requested policy information is only in the directory service. [ERROR_POLICY_ONLY_IN_DS (0x201C)]” – Error Code 8220

Overview

This article addresses the issue: “The requested policy information is only in the directory service. [ERROR_POLICY_ONLY_IN_DS (0x201C)]”. This error, known as Error Code 8220, hampers system performance and requires immediate attention.

Identifying the Problem

Description: Error Code 8220 indicates that the requested policy information is unavailable locally and can only be retrieved from a directory service, such as Active Directory.

Common Symptoms:

• Failure to apply local group policies
• Error messages when accessing certain system settings or applications
• Impaired network or file system functionality

Common Fixes

1. Join the Computer to a Domain:

For computers not already connected to a domain, joining one can resolve the issue by enabling access to the directory service.

2. Update the Group Policy Client Service:

• Press “Windows Key + R”
• Type “services.msc” and press “Enter”
• Locate “Group Policy Client” service
• Right-click and select “Update”

3. Enable the Group Policy Management Service:

• Press “Windows Key + R”
• Type “gpedit.msc” and press “Enter”
• If the console opens, the service is enabled. Otherwise, enable it via the Services utility (see step 2).

Advanced Troubleshooting

1. Check DNS Settings:

• Ensure that DNS servers can resolve the domain controller name.
• Flush DNS cache using “ipconfig /flushdns” command.

2. Reset Netlogon Service:

• Press “Windows Key + R”
• Type “cmd” and press “Enter” (Run as administrator)
• Run the following commands:

net stop netlogon
net start netlogon

Conclusion

By applying these fixes, you can resolve Error Code 8220 and restore your system to optimal functionality. Prevent future occurrences by ensuring proper network configuration and regular security updates. Remember, a well-maintained system is less prone to such errors.