How to fix “The drive cannot find the sector requested. [ERROR_SECTOR_NOT_FOUND (0x1B)]” – Error Code 27

Overview

In this article, we’ll focus on resolving the issue described as: “The drive cannot find the sector requested. [ERROR_SECTOR_NOT_FOUND (0x1B)]”. This error, identified by the error code Error Code 27, can impede your system’s performance, and here’s how you can fix it.

Identifying the Problem

What is Error Code 27?

Error Code 27, also known as ERROR_SECTOR_NOT_FOUND, occurs when a sector on a storage device cannot be located or accessed by the system. This error often indicates a physical issue with the storage device, such as bad sectors or a malfunctioning hard drive.

Typical Scenarios and Signs

Error Code 27 commonly appears when attempting to access or copy data from a storage device, such as a hard drive, USB drive, or external storage device. It may also arise during operating system updates or installations. Symptoms of this error include:
1. Error messages indicating the drive cannot find the requested sector.
2. Difficulty accessing or reading files from the affected storage device.
3. System freezes or crashes when accessing the storage device.

How to Fix “The drive cannot find the sector requested. [ERROR_SECTOR_NOT_FOUND (0x1B)]”

Basic Troubleshooting

1. Restart Your Computer

Restarting your computer can sometimes resolve minor system errors, including Error Code 27.

2. Check Disk for Errors

Run the Check Disk utility (chkdsk) to scan and repair any logical errors on the storage device:
For Windows 10 and 11:
a. Open Command Prompt as an administrator.
b. Type the command: chkdsk [drive letter]: /f /r
c. Press Enter.

For Windows 7 and Earlier:
a. Open My Computer.
b. Right-click the affected drive and select Properties.
c. Go to the Tools tab.
d. Under Error checking, click Check now…
e. Select both “Automatically fix file system errors” and “Scan for and attempt recovery of bad sectors.”
f. Click Start.

3. Try a Different Storage Device

Connect a different storage device to your computer. If the error persists, it could indicate an issue with the original storage device.

Advanced Troubleshooting

1. Update Storage Device Drivers

Ensure your storage device drivers are up-to-date:
a. Open Device Manager.
b. Expand the Disk Drives category.
c. Right-click on the affected storage device and select Update driver.
d. Follow the on-screen instructions to update the drivers.

2. Replace the Storage Device Cable

A damaged or loose storage device cable can cause communication issues and lead to Error Code 27. Replace any faulty cables connecting the storage device to your computer.

3. Contact the Storage Device Manufacturer

If the above solutions fail, contact the manufacturer of the storage device for further assistance and potential warranty support. They can provide specialized diagnostic tools and repair or replacement options.

Conclusion

Error Code 27 can be frustrating, but following the steps outlined in this guide, you can effectively resolve the issue. Remember to implement these solutions promptly to ensure the integrity of your system and prevent future issues. If the problem persists despite trying the above methods, do not hesitate to seek professional assistance from the storage device manufacturer. By maintaining healthy storage devices and practices, you can minimize the risk of encountering Error Code 27 and maintain optimal system performance.