How to fix “DNS record does not exist. [DNS_ERROR_RECORD_DOES_NOT_EXIST (0x25E5)]” – Error Code 9701


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Error Code 9701

Error code Error Code 9701 is a common Windows issue that typically arises from “DNS record does not exist. [DNS_ERROR_RECORD_DOES_NOT_EXIST (0x25E5)]”.

Overview

In this article, we’ll focus on resolving the issue described as: “DNS record does not exist. [DNS_ERROR_RECORD_DOES_NOT_EXIST (0x25E5)]”. This error, identified by the error code Error Code 9701, can impede your system’s performance, and here’s how you can fix it.

Identifying the Problem

Error Code 9701 is a DNS-related error typically encountered in Windows systems. It occurs when the DNS server fails to resolve a requested domain name to an IP address due to the absence of the DNS record in the DNS database. Common scenarios where it manifests include:

  • Incorrect DNS server configuration
  • Corrupted DNS cache
  • Firewall or network settings interfering with DNS resolution

Common Fixes

1. Check DNS Server Configuration:

  • In Control Panel, navigate to “Network and Internet” > “Network and Sharing Center”.
  • Click on “Change adapter settings” and select your current network connection.
  • Right-click and select “Properties”.
  • Under “Networking” tab, select “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties”.
  • Ensure that “Obtain DNS server address automatically” is selected.
  • If not, enter the correct DNS server addresses provided by your Internet Service Provider (ISP).

2. Clear DNS Cache:

  • Open a command prompt as administrator.
  • Run the commands:
    ipconfig /flushdns
    ipconfig /registerdns
    netsh winsock reset
    netsh int ip reset resetlog.txt
    netsh int ipv4 reset resetlog.txt
    netsh int ipv6 reset resetlog.txt
  • Restart your computer.

Advanced Troubleshooting

1. Adjust Firewall Settings:

  • In Control Panel, navigate to “System and Security” > “Windows Firewall”.
  • Click on “Advanced settings”.
  • In “Inbound Rules” and “Outbound Rules”, enable the rules related to DNS (e.g., DNS Client, DNS Server).

2. Disable IPv6:

  • In Network and Sharing Center, select the “Change adapter settings” option.
  • Right-click your network connection and select “Properties”.
  • Uncheck the “Internet Protocol Version 6 (TCP/IPv6)”.
  • Click “OK” and restart your computer.

Conclusion

Error Code 9701 can be resolved by implementing the suggested solutions. Regularly checking your DNS server configuration and clearing the cache can prevent its recurrence. If the problem persists, consider consulting with your ISP or a qualified technician for further assistance. Maintaining a healthy network environment ensures seamless system performance and connectivity.