How to fix “An exception occurred in the service when handling the control request. [ERROR_EXCEPTION_IN_SERVICE (0x428)]” – Error Code 1064

Overview

In this article, we’ll focus on resolving the issue described as: “An exception occurred in the service when handling the control request. [ERROR_EXCEPTION_IN_SERVICE (0x428)]”. This error, identified by the error code Error Code 1064, can impede your system’s performance, and here’s how you can fix it.

Identifying the Problem

Error Code 1064 is a runtime error that typically surfaces when a service encounters an unexpected problem while processing a control request. This could happen due to hardware or software conflicts, driver issues, faulty processes, or malware infections. Identifying the root cause is key to resolving this error.

Common Fixes

1. Restart the Affected Service: Sometimes, a simple restart of the service causing the error can resolve the issue. To do this, press Windows Key + R to open the Run dialog box, type “services.msc”, and press Enter. Locate the problematic service, right-click on it, and select “Restart”.

2. Perform a System File Check (SFC): Corrupt or missing system files can trigger Error Code 1064. To repair these files, run the System File Checker (SFC) utility by typing “cmd” in the Run dialog box, right-clicking on the Command Prompt result and selecting “Run as Administrator”. Then, type “sfc /scannow” and press Enter.

3. Update Device Drivers: Outdated or faulty device drivers can cause conflicts leading to this error. Check for updates for all your device drivers using the Device Manager. To access it, press Windows Key + X and select “Device Manager”. Expand each device category, right-click on a device, and choose “Update Driver”.

Advanced Troubleshooting

1. Disable Antivirus Programs: Antivirus software can sometimes interfere with services, causing Error Code 1064. Temporarily disable your antivirus and check if the error persists.

2. Run CHKDSK: Bad sectors or file system errors on your hard drive can contribute to this issue. Run the CHKDSK utility by opening an elevated Command Prompt and typing “chkdsk /f”.

3. Clean Boot Windows: Performing a clean boot can help identify if a third-party program or service is causing the error. To do this, type “msconfig” in the Run dialog box, switch to the “Services” tab, check the “Hide all Microsoft services” box, and click “Disable All”. Then, reboot your system.

Conclusion

Error Code 1064 can be resolved by implementing the fixes outlined above. Restarting the affected service, performing an SFC scan, updating device drivers, and disabling antivirus programs are effective common solutions. For persistent issues, advanced troubleshooting methods like running CHKDSK and clean booting Windows can be considered. Regularly maintaining your system by running antivirus scans, installing updates, and performing occasional cleanups can prevent this error from recurring.